Mattress-Pacific

DISISSUE, RETURN AND REFUND POLICY

1.-DEADLINE FOR THE EXERCISE OF THE LAW OF DISISSUMENT:

The Customer has the right to withdraw from the purchase made of our products within 14 calendar days without the need for justification.

The withdrawal period will end 14 calendar days from the Customer's receipt of the products.

In order to exercise the right of withdrawal, the Customer must notify us (including your full address, your telephone number, your fax number and your email address) of his decision to withdraw from the contract through an unequivocal statement (certified letter, fax or email).

To meet the withdrawal period, it is sufficient that the communication relating to the exercise by your party of this right is sent before the corresponding period expires.

In any case, for the purpose of making use of the right of withdrawal, it is necessary that the product be returned in its original packaging (including bags, boxes, instructions for use, etc.) Together with the invoice and all its components, otherwise, the return of the product could be rejected and/or an additional cost applied for the depreciation suffered of the product. Before returning the product, the Customer must ensure that it is properly protected and sealed so that it does not suffer any damage during transportation.

The Customer shall be responsible for the decrease in value of the product resulting from a handling of the product other than that required by its nature, characteristics or operation.

Notwithstanding all the provisions above, the right of withdrawal and/or resolution is excluded in those cases in which, due to the very nature of the goods under acquisition, it is impossible to carry it out.

2.-DISISSUE: RETURNS AND REFUND

In case of withdrawal by the Customer, we will only refund the amount paid for the price of the product purchased and the shipment to your home. The Customer must pay the amount of the transport costs to our facilities, of which he will be informed at the time of purchase and disassembly and re-packaging of the purchased merchandise as well as all those extra services that have been contracted by the Customer in relation to the order, And that they have already been fully executed and/or provided by our employees.

Likewise, in case of withdrawal by the Customer within 14 days, the direct cost of the return of the property and/or service will be borne by the Customer as stated in the LGCU; the direct costs of return of the property will include in any case, the transport costs, Withdrawal and shipment of the product as well as the disassembly service.

To proceed with the return, the product must be in the same state as it was delivered and must retain its original packaging and labeling, using the same protective cardboard box in which it was received to protect the product.

The product could not be used beyond verification. This cannot have been altered and you will have to keep all your accessories and instructions for use.

If the Customer exercises the right of withdrawal within the established period and wants to return a product because it does not meet his expectations, he can return it through one of our delivery vehicles, and we will be the ones who do all the necessary steps. We will always inform you of the exact cost before we accept the return of the product. These return charges will be discounted and compensated from the total amount to be returned for the purchased product.

Once the merchandise has been received in our warehouses and after verifying its status, the amount will be reimbursed, in accordance with the payment method made by the client, except for cash payment, which will be reimbursed by bank transfer and in any case, Within a period not exceeding 14 calendar days from the receipt of the returned goods in our warehouses.

Notwithstanding all the foregoing, the right of withdrawal and/or termination of the contract is excluded in relation to:

-Products configured or custom-created at customer request, except due to manufacturing or transportation defects.

-The provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and user and with the recognition on his part that he is aware that, once the contract has been fully executed by the employer, Will have lost your right of withdrawal.

-For reasons of hygiene and/or health, the return of rest products (mattresses, pillows...) will not be accepted if they have been unsealed, except those with manufacturing defects.

-Those cases in which, by the very nature of the goods under acquisition, it is impossible to carry it out.

-Furniture returns that have already been previously assembled by the Customer will not be supported either.

In order to exercise the right of withdrawal, the Customer must notify us (including your full address, telephone number, fax number and email address) of his decision to withdraw from the contract through an unequivocal statement (certified letter, fax or email).” To do this, you must use the following form: https://baratonexpress.es/return

In case of withdrawal by the Client within 14 days (counting from the day of receipt), the direct cost of the return of the property and/or service will be borne by the Client as stated in the LGCU, Royal Legislative Decree 1/2007; the direct return costs of the property will include, In any case, the expenses for transportation to our facilities, re-packaging and removal, as well as the disassembly service thereof.

3. PRODUCT DAMAGED DURING SHIPPING OR DEFECTUOUS,GUARANTEE

If you return a product to us due to an error on our part, that is to say damaged, damaged, defective or error in the shipment, we will always bear all the cost of the return, and the collection will be made at no cost to the customer. In the rest of the cases, the customer will bear all the return costs.

For the return for damaged or defective product, the defect or damage of the part must first be verified by sending photos in which we can verify that the item is actually damaged or damaged. From here everything is in our charge:

All furniture and parts have a 2-year warranty, provided that the Customer acts as Consumer

We take care of all the necessary expenses for the repair, replacement or refund of the amount as appropriate, all these procedures being free for the consumer.

BaratonExpress.es will respond to claims due to non-conformity that are manifested within 6 months of delivery, provided that the consumer has notified said disagreement within two months from when he became aware of it.

The furniture and all parts warranty covers all manufacturing defects, but not those caused by improper use or improper cleaning. Do not forget to keep the email that reflects the date of purchase of the product.

In BaratonExpress. en we want our customers to be satisfied and therefore we have a continuous after-sales service that can be addressed through any of our means of customer service: t the. 34 865 758 564, email: reclamaciones@baratonexpress.es

The warranty offered by BaratonExpress. en complies with the legal requirements of both the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws (TRLGDCU) and Law 3/2014, of March 27, Amending the consolidated text of the General Law for the Defense of Consumers and Users.

Refunds are made within 14 days.